Most mid-size jewelry vendors built a beautiful storefront, then bolted repairs on top using whatever was free or familiar. Six predictable failure points show up — every single time.
Jobs live in a paper book at the front, a goldsmith's tray at the back, and a WhatsApp thread on someone's phone. Nobody can answer the customer in under five minutes.
Quotes are spoken, scribbled, or messaged — never linked to the actual job. When the customer disputes the price at pickup, you have no record to defend.
Shopify handles the storefront beautifully but knows nothing about prong retipping, rhodium plating, or chain length adjustments. Workshop instructions live in a parallel universe.
Without automated SMS or WhatsApp updates, your team becomes a status-update call centre. Every interruption is a sale or a workshop hour you didn't bill for.
Without a master price list and role-based access, every counter staff invents their own pricing. Margins erode silently, one repair at a time.
No service-level breakdown, no technician productivity, no overdue tracking. You're flying a workshop blind, hoping the year ends in profit.
No setup fees stacked on platform fees stacked on per-user charges. You pay once for the base build, and you pay for customisation — itemised, agreed in writing, capped before work starts.
The complete RepairDesk software, deployed and configured for your Shopify jewelry brand. No monthly fees. No per-user fees. No vendor lock-in.
Anything specific to your shop, your branding, your workflow rules, or your integrations quoted as a separate, itemised line item before any work begins.
The Case Study
Autumn & May — UK fine jewelry brand
Shopify (autumn-and-may.myshopify.com)
Admin · Manager · Data Entry
One source of truth for every repair, every status, every payment
RepairDesk v10.5 — bespoke, in daily production use
Generic POS plugins treat a repair like a product line item. They don't understand goldsmiths, technicians, melee work, or rhodium tiers. They have no concept of "Awaiting Approval" or "Reopened". They can't print a QR ticket for a goldsmith's tray.
Autumn & May needed software shaped around how a real jewelry workshop runs — not retrofitted from a generic order management system.
A bespoke PHP application — nine connected screens, 11 repair statuses, three user roles, and direct integrations with the Shopify Admin API, Twilio for SMS, Meta WhatsApp Cloud API, and a configurable email provider.
Every repair flows through a defined pipeline. Every customer message is logged. Every payment routes through Shopify Draft Orders. Every action is auditable.
THE WORKFLOW
No more "I think it's with the goldsmith." Every job sits in exactly one status at any moment.
Status changes are logged with timestamp, user, and reason so the audit trail writes itself.
Customer is auto-notified the moment a job hits "Ready to Collect".
If the customer declines the quote, the job returns to "Booked In" automatically no manual reset.
Reopen reason is captured and the original job history is preserved — not overwritten.
Six structured return reasons: customer changed mind · not feasible · cost too high · worse condition than expected · parts unavailable · other (free text).
Inside the software
Each screen below exists in the live Autumn & May deployment today. Screenshot placeholders
are sized for direct upload of your final UI captures.
Screen 01 · Dashboard
Walk in, look at one screen, know exactly what your shop is doing.The Dashboard opens to a four-tile KPI strip — In Workshop, Awaiting Approval, Ready to Collect, Overdue — each clickable to drill into the matching jobs list. Below that sits the live jobs feed with the latest activity, filtered to today by default.
Screen 02 · New Book-In
A counter assistant logs a multi-item repair without typing a price.Six structured sections: Customer, Item, Photos, Services, Components & Parts, Charges & Due Date. Customer can be looked up locally or synced directly from your Shopify customers. Service charges and component prices auto-populate from the master price list — staff don't invent numbers, ever.
Screen 03 · Job Detail
Two columns. Every action on one job. Locked when it should be.The Job Detail screen is a two-column layout: left column for item, photos, services, components, charges, and notes; right column for status controls, Send Quote, Send Update, POS payment, deposit recording, and the full Activity Log. Once a job hits Completed, Ready to Collect, or Collected, edits are locked — only safe actions remain.
Screen 04 · Customers
One customer record. Every repair they've ever brought in.The Customers screen lists every customer the shop has ever served, with full repair history per customer. New customers can be added manually or imported directly from your Shopify customer base — no double entry, no mismatched contact details.
Screen 05 · Masters Management
Eight master lists. The single source of truth your whole shop quotes from.Every drop-down, tap-grid, and price field across the software pulls from the Masters screen. Edit it once, every staff sees the change instantly. Drag-and-drop reorder lets you put your most-used services at the top of the tap-grid.
Screen 06 · Settings & Integrations
Connect Shopify, Twilio, WhatsApp and email — once.Settings covers Store Details, Ticket Prefix, Notifications, VAT, POS, Integrations, and Backup — seven structured sections. Every integration has its own card with a "test connection" button, so you know it's working before you go live.
Screen 07 · Users & Roles
Three roles. Each one sees only what it should.Admin (full access), Manager (operations), and Data Entry (limited counter use) — every staff is created, deactivated, and re-roled from one screen. Role permissions are enforced server-side, so even a curious user can't peek into screens they shouldn't.
Screen 08 · Help & Reference
An in-app reference your weekend counter can actually use.The Help screen is a structured, expandable reference that covers every status, every template variable, every workflow, and every keyboard shortcut. New staff are productive the same shift — no PDF manuals, no separate training portal.
CUSTOM BUILD
The $2,500 base build is fully working software the moment we hand it over. Customisation is everything that makes it yours — quoted separately, agreed in writing before work starts, and itemised on the invoice.
We import your existing repair price list — including melee work, plating tiers, and stone-setting variations — into the Masters screen exactly as your workshop runs it.
Your logo, your fonts, your colours on every PDF (quote, invoice, receipt, job ticket) and every customer-facing message template.
SMS, WhatsApp, and email templates rewritten in your voice with your variables: ticket number, customer name, item description, due date, and total.
The three built-in roles can be fine-tuned to which screens and actions each of your staff types should and shouldn't see.
The same software, embedded inside your Shopify Admin sidebar — your team never leaves the platform they already know.
Xero, QuickBooks, Mailchimp, Klaviyo, label printers — anything with an API can be wired in as a customisation line item.
Sample itemised customisation, illustrative only.
Paid once. No subscription. No per-user fees. Source code & data ownership transfers to you on completion.